Emotional Engagement

The Year of Emotion

Why it doesn’t need to be a roller coaster

Rant & Rave’s latest event The Year of Emotion brought together 200 C-level execs from some of the world’s best brands, to discuss CX strategy, share best practice advice and experiences they’d rather forget!

What our attendees had to say…

Excellent venue with quality presentations from engaging speakers. I would highly recommend that anyone involved in CX attend Rant & Rave's future events. Appreciate the invite and would definitely attend again!

1st CreditSenior Collections Manager

Amazing. I am raving about it to my colleagues. Thanks for a great day 😊

intu Shopping CentresHead of Guest Services

I thought the event was brilliant, very inspiring (setting helped!) and some great practical advice and case studies. Thank you, so nice to be around like minded people!

SSEHead of Customer Experience

I thought it was disappointing that it couldn't have gone on longer, very good event - highlight was the chap from Sky but some insightful and interesting speakers.

RenaultManager, Total Customer Experience

Great input and stories. Great venue and well put together. would like to see more of the product and will arrange a site visit.

A2DominionGroup Director of Customer Experience
Attendee Word Cloud

The Speakers…

Year of Emotion: Chair Paul Berney

The Chair:

Paul Berney

Co-Founder & Managing Partner


Michael Heppell

Michael Heppell

Customer Service Expert


Simon Hill

Simon Hill

Director of Insight & Decision Science


Tim Wade

Managing Partner

Smith+Co Consultancy

Emotional Engagement Speaker: Ruth Harrison

Ruth Harrison

Director of Retail Strategy Europe


Dennis Fois

Dennis Fois


Rant & Rave

Andy Cook

Head of Second Line

OVO Energy

Helena Boulton

Head of Systems, Reporting & Change Management

News UK

Customer Panel

Mitie, Calor, Salesforce and ThoughtWorks!

What a grate location!

Landing Forty Two at The Leadenhall Building is London’s highest dedicated event space. Popularly known as “The Cheesegrater” and developed by British Land and Oxford Properties, the Building’s 42nd floor offers panoramic views of the Thames and the City skyline.

Located high above street-level in the heart of the City’s financial district and served by the fastest scenic lifts in Europe, the venue offers spectacular views of the river and many of London’s major landmarks from its triple aspect floor-to-ceiling windows.


How real-time emotion can lead to real-time results


The Anatomy of a Great Customer Experience


Six brands making the most of customer emotion

Watch the presentations on demand!

To watch all of the presentations from the event, please fill in your details below.

Broccoli Brain